Cancellation Policy
HomeCancellation Policy
Last updated: April 2026
This Cancellation Policy outlines the rules and charges applicable when you cancel or modify a booking made through Staizz (operated by Trivamor Private Limited).
Hotel Booking Cancellation
Refundable Bookings
- Free cancellation*: Available up to the deadline specified at the time of booking (usually 24-72 hours before check-in). *Applies to the room rate only — the Staizz service fee and payment gateway charges (including GST) are non-refundable in all cases.
- After free cancellation deadline: Cancellation charges as specified by the hotel will apply (typically 1 night's charges).
- No-show: Full booking amount will be forfeited.
Non-Refundable Bookings
- Non-refundable bookings cannot be cancelled or modified.
- No refund will be issued for non-refundable bookings under any circumstances.
- This is clearly indicated at the time of booking.
Flight Booking Cancellation
- Flight cancellation charges are determined by the respective airline's policy.
- Staizz service charges will apply in addition to airline cancellation fees.
- Cancellations within 24 hours of departure: We recommend contacting the airline directly.
- Partial cancellation may not be available for certain fare types.
- Credit shell policies: Some airlines may issue credits instead of cash refunds.
Holiday Package Cancellation
| Cancellation Timeline | Charges |
|---|---|
| 60+ days before departure | 25% of total package cost |
| 30-59 days before departure | 50% of total package cost |
| 15-29 days before departure | 75% of total package cost |
| Less than 15 days before departure | 100% of total package cost (no refund) |
Refund Processing
- Refund requests must be submitted through the My Bookings section or via email to support@staizz.com.
- Refunds are processed within 7-14 business days after approval.
- Credit/Debit Cards: 5-7 business days after processing
- Net Banking: 7-10 business days after processing
- UPI: 3-5 business days after processing
- Convenience fees and service charges are non-refundable in all cases.
Modifications & Amendments
- Date changes, name corrections, and other amendments are subject to service provider policies.
- Amendment charges vary by provider and fare type.
- Not all bookings can be amended. Non-amendable bookings are marked at the time of booking.
Force Majeure
In case of cancellations due to natural disasters, pandemics, government restrictions, or other events beyond our control, refund and cancellation policies will be determined on a case-by-case basis in consultation with the service provider.
How to Cancel
- Log in to your Staizz account
- Go to My Bookings
- Select the booking you wish to cancel
- Click "Cancel Booking" and follow the instructions
- You will receive a confirmation email with refund details
Alternatively, contact us at support@staizz.com or call +91 77789 60131.