Privacy Policy
Last updated: April 2026
At Staizz (operated by Trivamor Private Limited), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or services.
Information We Collect
Personal Information
- Name, email address, phone number, date of birth
- Billing address and payment information (credit/debit card, UPI, net banking details)
- Passport details, visa information, nationality (for international bookings)
- Travel preferences, frequent flyer numbers, loyalty program details
- Government-issued ID proof details (Aadhaar, PAN, Driving License)
Automatically Collected Information
- IP address, browser type, operating system, device information
- Cookies, session data, browsing history on our platform
- Location data (with your consent)
- Transaction and booking history
How We Use Your Information
- To process and confirm your travel bookings (flights, hotels, cabs, buses)
- To communicate booking confirmations, itineraries, vouchers, and invoices
- To process payments and issue refunds
- To provide customer support and resolve disputes
- To send promotional offers, newsletters, and travel deals (with your consent)
- To improve our website, services, and user experience
- To comply with legal obligations and prevent fraud
- To personalize your experience based on your preferences and booking history
Information Sharing & Disclosure
We may share your information with:
- Service Providers: Airlines, hotels, transport operators, and other travel partners to fulfill your bookings
- Payment Processors: Razorpay, banks, and financial institutions for payment processing
- Legal Requirements: Government authorities, law enforcement, or regulatory bodies as required by law
- Business Partners: With your consent, for co-marketing or promotional activities
We do not sell your personal information to third parties for their direct marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmissions
- PCI-DSS compliant payment processing
- Regular security audits and vulnerability assessments
- Access controls and authentication for internal systems
- Encrypted storage of sensitive data including passwords and payment details
Cookies Policy
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Types of cookies we use:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
Your Rights
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a machine-readable format
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal compliance.
Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a prominent notice on our website.
Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Email: privacy@staizz.com
Address: 508-510, Shaligram Arcade, Bopal, Ahmedabad, Gujarat 380058
Phone: +91 77789 60131