Terms & Conditions

Last updated: April 2026

The travel site www.staizz.com, mobile site and smartphone app platforms are maintained by Trivamor Private Limited. It is a registered travel company existing compliant with the laws of the Republic of India. By accessing or using this site or using any of its services, you agree to the terms and conditions mentioned below.

Staizz may change, alter or remove any part of these Terms and Conditions without prior notice. Changes will be applicable the moment they are posted on the site.

Agreement Between Clients & Staizz

While accessing, using, browsing or making bookings through staizz.com, users accept that they agree to the terms and conditions of our portal. In case of any violation, Trivamor Private Limited and its subsidiaries reserve all rights for taking any legal actions.

Prices on the Website

Service Charge, Cancellation Charge, and Reschedule charges are inclusive of GST. The price offered on Staizz generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals. It does not comprise personal expenses or additional charges like telephone calls, entrance fees, bar charges, etc.

While Staizz offers competitive fares, the same is subject to availability of seats, selection of specific sector, timing of booking and terms and conditions of the airline/third-party service provider.

Mode of Payments & Policies

Our payment gateway is completely secure and customers can make online payments through a safe transaction process.

• Credit/Debit Cards: Visa, Master, Amex, Maestro & RuPay
• Net Banking: All Major Banks Supported
• UPI: Google Pay, PhonePe, and other UPI apps
• Wallets: PhonePe, Amazon Pay & Others
• EMI: Available on select bank cards

Use of the Website

• You have the legal authority to create a binding legal obligation and enter into these Terms of Use.
• You will use this site only to make lawful bookings for yourself or other persons for whom you are officially authorized.
• You will provide accurate information about official documents including name and date of birth.
• All information provided by you should be accurate, updated and complete.
• If you have an account, you are advised to secure it with your login credentials. You are entirely responsible for any use or misuse of your account.
• Staizz reserves the right to deny access to anyone, at any time, for violation of its Terms of Use.

Booking Policy

The total price displayed on the site includes all applicable government taxes. You are required to pay the entire amount prior to the confirmation of your booking.

All tickets/bookings issued shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier/Hotel. Staizz shall not be responsible for any delay or cancellation of service from the airline/supplier/operator's end.

Booking, Amendment & Cancellation Policy

• Every booking made on Staizz is subject to cancellation charges levied by the service provider.
• Convenience fees are non-refundable in all cases.
• Some bookings may be non-refundable as per the specific provider's policy.
• Cancellations can be made online through the My Bookings section or by contacting support.
• Amendment charges are subject to change as per the policy of the service provider.
• For no-show or unutilized bookings, refund requests must be made within 90 days from the travel date.

Refund Policy

Staizz will process refunds only after receiving a cancellation request from the customer through the My Bookings section or email. Refunds will be credited to the customer's original mode of payment after receiving the refund amount from the concerned service provider.

Due to banking procedures, refunds to credit cards may take up to 72 hours while net banking transactions may take up to 7 working days.

Communication Policy

• On transacting with this site, you will receive emails and/or SMS for the status of your transaction.
• Staizz is not responsible if you do not receive communications due to incorrect contact details.
• Staizz is not responsible for providing information about changes in schedules, cancellations, or status of airlines/hotels.

Copyright & Trademark

Products, services and contents displayed on Staizz are the properties of Trivamor Private Limited. Any unauthorized copy and use without prior consent will be taken as infringement and strict actions may be taken.

Disclaimer and No Warranties

You acknowledge that Staizz is an intermediary, not accountable for any third-party obligations. Use of the services and the site is at your sole risk. Staizz does not assure that the service will be uninterrupted or error-free.

Staizz and its third-party suppliers do not guarantee or make any representations about the use or results of the services in terms of correctness, accuracy, reliability, or otherwise.

General Terms

• Staizz provides the best possible information about hotels, airlines, and other services. However, personal inquiry is advised to avoid confusion.
• We are not responsible for any loss or breakage of luggage during travel.
• We are not responsible for any delay or alteration in trip due to unavoidable circumstances.
• We are not responsible for any damage, loss or injury during holiday packages.

Contact Information

Trivamor Private Limited
508-510, Shaligram Arcade, Bopal, Ahmedabad, Gujarat, India 380058
Email: hello@staizz.com | Phone: +91 77789 60131
CIN: U63030GJ2022PTC136217 | GST: 24AAJCT7359P1ZH